Can I Dispute an Invoice?

The short answer

You have the right to dispute any invoice that you believe is incorrect. However, you must do this within the payment term and preferably communicate in writing. Clearly indicate which part you are disputing and why. By responding in a timely manner, you prevent the creditor from taking steps such as calling in a debt collection agency. Disputing an invoice does not mean you don't have to pay anything at all - often you can pay the undisputed part right away.

What does the law say?

Dutch law gives consumers and businesses the right to dispute invoices when they believe these are incorrect. This right stems from the principle that you only need to pay what you actually owe. The Civil Code stipulates that a debtor has the right to dispute a claim. In the event of a dispute, the creditor must prove that their claim is justified.

What should you watch out for?

Pay close attention to the timing of your dispute - always do this within the original payment term. Communicate in writing (email or letter) so you have proof of your dispute. Be specific about what you are disputing and why, and keep all relevant documents such as contracts, quotes and correspondence.

Practical example

Suppose you receive a €500 invoice from a handyman company, but only work worth €300 has been carried out. Within 14 days, you send an email explaining that you are disputing €200 because this work has not been performed. You offer to pay €300 for the work that has been done. The company must then prove that the full work has been carried out or agree to your proposal. By responding in a timely and clear manner, you protect yourself against unjustified collection costs.

What can you do?

Follow these steps to dispute your invoice properly: